"The demand for organizational change management (CM) services related to service oriented architecture (SOA) is steadily increasing and will continue to grow in the coming years, a new study from IDC finds. As clients move up the SOA adoption curve and start to engage in broader enterprise-wide and more strategic engagements with a compounding level of business complexity, managing change with focus on the people and organizational factors becomes increasingly critical."

SOURCE: CRM Today

Demand for Service Oriented Architecture-Related Change Management Services Grows, but Transition Proves Challenging